Sun Destinations







1.1 The Client shall be responsible for informing Sun Destinations of any bookings, confirmations, booking amendments, or cancellations of rooms or services in writing by e-mail. The onus of proof of delivery in this regard will be on the Client. 


1.2 Provisional bookings will be held as follows:


Number of days before Travel                Number of Days held

61 +days                            14 days

Between 60 days and 31 days before travel            7 days

Less than 30 days before arrival                3 days


1.3 Upon expiry of the above provisional periods Sun Destinations reserves the right to release reservations, unless requested in writing by the Client to extend the provisional period. The extension of any provisional period will be at the sole discretion of Sun Destinations. 


1.4 In the event Sun Destinations receives a confirmed reservation request against space being held on a provisional basis by the Client, Sun Destinations reserves the right to request confirmation or release of the held space within 72 hours. 


1.5 Upon confirmation it will be required to disclose the Guest’s nationality, this information will solely be used for market data purposes. 


1.6 Confirmed space will be subject to the appropriate cancellation and payment policies.




  1. 1 A booking is only held on a provisional basis until a deposit has been paid. 


2.2 Deposits


2.2.1 The amounts required to confirm a booking are as follows:



2.3 Balance of Payment


2.3.1 Balance of payment is due 30 days prior to arrival.




    1. Direct Guests can make payment via Visa or MasterCard or via electronic transfers into our bank account/s.
    2. All electronic transfers should be made in full and free of any bank charges.




4.1 Cancellation of all bookings must be in writing and is only effective on receipt of the written notification.

4.2 Reservations held by Sun Destinations where no deposit has been paid will be cancelled by Sun Destinations on notice to the Client. 

4.3 Requests to reduce or waiver cancellation fees from the Client will be considered with the decision made at the discretion of Sun Destinations. 

4.3 On cancellation of a confirmed reservation Sun Destinations shall, subject to the relevant provisions of the Consumer Protection Act No. 68 of 2008 (as amended from time to time), and to the extent that the provisions of said Act are applicable, be entitled to the payment of the following cancellation fees: 





5.1 Electronic transfers may be paid directly into the below listed bank accounts. 

5.2 A copy of the deposit slip or bank draft, together with the appropriate guest details, reservation number and invoice number must be emailed to Sun Destinations in order to reconcile the appropriate records. 

5.3 Failure to do so may result in the payment not being reflected against the booking, and the space released due to non-payment.




ZAR Account Details         (for South African Rand Invoices)


Name:                Sun Destinations PTY Ltd

Bank:                 First National Bank

Bank address:            Hoedspruit, 1380

Account number:         62858826187

Branch code:             250655

Branch:                 Hoedspruit

SWIFT Address:             FIRNZAJJ


US$ Account Details         (for Botswana US$ Invoices)


Beneficiary Name:         Sun Destinations

Beneficiary Bank:         Hoedspruit, 1380

Beneficiary Bank Address:         Hoedspruit

Swift code:            FIRNZAJJ

Beneficiary A/c Number             62860615362


IBAN Number                                




Travel insurance is compulsory, covering for cancellation, personal effects, personal accident, medical and emergency travel expenses.



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Telephone: +27 15 793 0259